Accessibility Information
Commitment to Accessibility
The Auditorium is committed to providing an accessible and inclusive experience for all patrons, employees, volunteers, and visitors.
The Auditorium is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation.
The Auditorium strives to identify, remove, and prevent barriers to accessibility and to ensure that its facilities, services, communications, and employment practices are accessible to persons with disabilities.
Accessible formats and communication supports are available upon request.
Accessibility Features
The Auditorium offers a variety of accessibility features to help ensure an enjoyable experience for all guests, including:
- Accessible parking spaces
- Barrier-free entrances
- Elevator access to public levels
- Accessible seating locations on the main orchestra level
- Companion seating options
- Accessible washrooms within main floor lobby
- Service animal access in accordance with applicable legislation
- Support person accommodations
- Assistive devices welcome
- Hearing assistance devices (Currently unavailable but being imminently upgraded)
Guests requiring accommodations are encouraged to contact The Auditorium in advance of their visit to help ensure appropriate arrangements can be made.
Accessibility Feedback
The Auditorium welcomes feedback regarding the accessibility of its services, facilities, programs, and website.
Feedback may relate to:
- Accessibility of the website
- Accessibility of the venue and facilities
- Customer service accessibility
- Communication barriers
- Physical barriers
- Accommodation requests
- Event accessibility concerns
Feedback may be provided by email, telephone, mail, or in person.
The Auditorium will review accessibility feedback and respond in a timely manner. Accessible formats and communication supports are available upon request.
Requesting Accessible Formats and Communication Supports
The Auditorium will provide accessible formats and communication supports for publicly available information upon request.
Available formats and supports may include:
- Large print documents
- Accessible electronic documents
- Plain language information
- Alternative communication supports
The Auditorium will consult with the individual making the request to determine an appropriate accessible format or communication support and will provide the information in a timely manner.
Contact Us
For accessibility-related inquiries, accommodation requests, feedback, or requests for accessible formats and communication supports, please contact:
Domenic Pedulla – Community Engagement Coordinator
Email: domenic@tbca.com
Phone: (807) 629-7765
Address: 1 Paul Shaffer Drive, Thunder Bay, Ontario
The Auditorium is committed to working with patrons, employees, volunteers, and visitors to identify and remove barriers and continually improve accessibility for everyone.