Privacy Policy
The Auditorium Privacy Policy
The Auditorium respects your right to privacy and is committed to protecting the personal information of visitors, patrons, donors, subscribers, volunteers, and users of its websites, including www.theauditorium.ca and www.tbca.com.
This Privacy Policy describes how The Auditorium collects, uses, discloses, safeguards, and retains personal information through its websites, ticketing services, programs, events, and other business activities. Ticket purchases may be processed through www.ticketmaster.ca, which operates under its own privacy policy and terms of use.
This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL).
For the purposes of this Policy, "personal information" means information about an identifiable individual and may include, but is not limited to, your name, address, telephone number, email address, payment information, purchase history, and other information voluntarily provided to The Auditorium.
The Auditorium does not sell, rent, or trade personal information to third parties.
Collection of Personal Information
The Auditorium collects personal information only for identified purposes and only to the extent reasonably necessary for those purposes.
Personal information may be collected when you:
- Purchase tickets, memberships, subscriptions, or other products and services;
- Create an online account;
- Subscribe to newsletters, updates, or promotional communications;
- Participate in contests, promotions, surveys, or special offers;
- Make a donation;
- Register for an event, program, or community activity;
- Contact The Auditorium with questions, comments, or requests.
The personal information collected may include your name, mailing address, telephone number, email address, payment details, event preferences, purchase history, and any information voluntarily submitted through our websites or customer service channels.
Use of Personal Information
The Auditorium uses personal information for the following purposes:
- Processing ticket purchases and other transactions;
- Delivering tickets and transaction confirmations;
- Providing customer service and responding to inquiries;
- Administering memberships, subscriptions, donations, and programs;
- Communicating important event-related information;
- Operating, maintaining, and improving our services and websites;
- Conducting surveys and evaluating patron experience;
- Fulfilling legal, financial, and regulatory obligations;
- Sending marketing communications where permitted by law and with the appropriate consent.
The Auditorium will not use personal information for purposes other than those identified at the time of collection unless required or permitted by law.
Online Transactions
An email address and/or telephone number may be required when making a purchase through The Auditorium's websites or through a third-party ticketing provider such as Ticketmaster.
Information collected during a transaction may be used to process purchases, provide tickets, issue receipts, communicate event information, deliver customer service, and administer the transaction.
Email addresses collected during a ticket purchase may be used to send transaction-related communications regarding your purchase. With your consent, or where otherwise permitted by applicable law, including CASL, The Auditorium may also send information about upcoming events, promotions, special offers, fundraising initiatives, and organizational news.
Recipients of marketing communications may unsubscribe or withdraw consent at any time through the unsubscribe mechanism included in the communication or by contacting The Auditorium directly.
CASL Compliance
The Auditorium is committed to complying with Canada's Anti-Spam Legislation (CASL).
Where required, The Auditorium will obtain the appropriate express or implied consent before sending commercial electronic messages. Marketing communications sent by The Auditorium will:
- Clearly identify The Auditorium as the sender;
- Include valid contact information;
- Include a functioning unsubscribe mechanism;
- Honour unsubscribe requests in accordance with applicable law.
Withdrawal of consent will not affect The Auditorium's ability to send transactional communications required to complete purchases, fulfill subscriptions, administer memberships, or provide requested services.
Information Sharing and Third-Party Service Providers
The Auditorium may engage trusted third-party service providers to support its operations, including payment processors, ticketing platforms, marketing service providers, technology vendors, and professional advisors.
These service providers are permitted to access personal information only as necessary to perform services on behalf of The Auditorium and are required to protect such information through appropriate safeguards.
In some instances, The Auditorium may act as a sales agent for promoters, presenters, festivals, venues, or event organizers. Where personal information must be shared in connection with a transaction or event, such information will only be disclosed as necessary to provide the requested service or as otherwise disclosed at the time of collection.
Any marketing communications sent by third parties are subject to their own privacy policies and consent obligations under applicable law.
Contests, Promotions, and Special Offers
The Auditorium may occasionally present contests, sweepstakes, promotions, surveys, reward programs, or special offers independently or in partnership with other organizations.
To administer these programs, participants may be asked to provide personal information such as their name, address, telephone number, email address, or other relevant information.
Participation in a contest or promotion does not automatically constitute consent to receive marketing communications. Where consent is required by applicable law, including CASL, such consent will be requested separately and may be withdrawn at any time.
Where personal information will be shared with a contest sponsor or partner organization, participants will be advised of such sharing at the time of collection.
Participants are encouraged to review all contest rules and privacy disclosures before entering.
Payment Information
All transactions are processed in Canadian dollars (CAD).
The Auditorium takes reasonable steps to protect financial information provided through its websites and services.
Credit card information is used solely for the purpose of processing authorized transactions and is never used for marketing purposes.
Where payment processing is provided through third-party providers, including Ticketmaster or other payment processors, payment information is subject to the privacy and security practices of those providers.
The Auditorium does not retain full credit card information beyond what is necessary to complete authorized transactions and satisfy legal, financial, and accounting requirements.
Cookies and Analytics
The Auditorium's websites may use cookies and similar technologies to:
- Facilitate online transactions;
- Maintain website functionality;
- Improve website performance and usability;
- Analyze website traffic and visitor interactions;
- Enhance user experience.
Information collected through cookies generally does not directly identify individual users unless voluntarily provided by the user.
Most internet browsers permit users to manage cookie preferences. Disabling cookies may affect the functionality of portions of The Auditorium's websites.
Links to Third-Party Websites
The Auditorium's websites may contain links to external websites operated by third parties, including ticketing service providers.
When you leave The Auditorium's websites and access a third-party website, your information becomes subject to the privacy policy and terms of use of that third party.
The Auditorium is not responsible for the privacy practices, content, security, or policies of external websites.
Retention of Personal Information
The Auditorium retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, maintain appropriate business records, resolve disputes, and enforce agreements.
When personal information is no longer required, it will be securely destroyed, anonymized, or otherwise disposed of in accordance with applicable laws and organizational practices.
Safeguards
The Auditorium maintains administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
The level of protection applied is appropriate to the sensitivity of the information being maintained.
While no method of transmission or storage is completely secure, The Auditorium takes reasonable measures to protect personal information entrusted to it.
Access and Correction
Individuals may request access to personal information held by The Auditorium and may request correction of inaccurate or incomplete information, subject to applicable legal exceptions.
Requests for access or correction should be directed to the Privacy Officer listed below.
Privacy Officer and Contact Information
Questions, concerns, requests for access, correction requests, withdrawal of consent, or complaints regarding The Auditorium's privacy practices may be directed to:
Andrew Edwards
The Auditorium
1 Paul Shaffer Drive
Thunder Bay, ON P7B 6C7
Phone: (807) 684-4444
Email: andrew@tbca.com
The Auditorium will investigate and respond to privacy inquiries and complaints in accordance with applicable privacy legislation.
Changes to this Privacy Policy
The Auditorium may update this Privacy Policy from time to time to reflect changes in operational practices, technology, legal requirements, or business activities.
The most current version of this Privacy Policy will be posted on The Auditorium's websites and will become effective upon posting.