Venue Policies

Coming to The Auditorium is a special occasion, and we are committed to making your visit as enjoyable and comfortable as possible!

 

Parking

Free parking is available in the lot adjacent to The Auditorium  on Beverly Street for all guests. If the lot is full, additional parking is available along Winnipeg Avenue and in front of Port Arthur Stadium.

 

Exit & Re-Entry Policy

We enforce a No Re-Entry Policy for all ticketed events. Guests who leave the building during a ticketed event will not be permitted to re-enter. We recognize this may be an adjustment for some patrons; however, it aligns with standard industry practices and AGCO best practices to ensure guest, staff and artist safety.

Guests arriving after the performance has begun must present a valid, unused ticket for entry.

 

Camera Policy

Camera policies are subject to change based on artist or promoter requirements and may vary by event.

  • Flash photography is strictly prohibited.
  • The event producer reserves the right to restrict or prohibit camera use at any time.
  • Video recording devices and cameras with recording capabilities are not permitted during most events.

 

Bag Policy

All bags are subject to security screening upon arrival. Bags larger than 14" x 14" x 6" are not permitted unles they are clear. Please note that security pat-downs and wanding may also be conducted upon entry for specific events.

 

Accessibility

  • Accessible seating may be purchased online or through the Box Office. When purchasing tickets in person, please advise Box Office staff of any accessibility requirements.
  • Wheelchair seating locations are available on both sides of the Orchestra level (HL 1, 2, 3, 4) and at the rear of the Orchestra level in Row HA. Please refer to our seating chart for details. During your visit, assistance is available from any usher.
  • An elevator is located on the east side of the lobby, providing access to all three lobby levels. Please note that the elevator is not available during emergencies. For this reason, we encourage patrons to identify any accessibility needs when purchasing tickets.
  • Accessible restrooms are located on the main floor.

 

Bars Service

Full bar service is available on the main floor and the mezzanine. This  includes liquor, wine, beer, coolers, coffee, soft drinks, water, sweet and salted snacks. The bar will close 30 minutes prior to the end of the event. 

Snacks and non-alcoholic beverages are also available at the vending machines. 

We accept Visa, Mastercard, and cash payments.

 

Entertainment Etiquette

To ensure an enjoyable experience for all guests, any person who disrupts those around them may be asked to relocate or leave the theatre.

Children are welcome; however, very young children may find it difficult to remain seated quietly throughout a performance. We presents a number of family-friendly shows each year, but we ask parents and guardians to use discretion when deciding whether a child is ready to attend a live performance.

 

Lost and Found

Please contact our Hospitality Manager at (807) 620-0873. Lost items will kept for up to seven days before being donated or disposed of.

 

Restrooms

Restrooms are located on the main and mezzanine levels. Balcony patrons may find the mezzanine restrooms most convenient. Accessible restrooms are available on the main floor.

 

Smoking

For the health, safety, and comfort of all our patrons, we are a smoke and vape free facility. Smoking is permitted outside the venue in designated smoking areas outside of the main entrance and a minimum of 3 meters from any doorway; however, once a patron has entered the building for ticketed events, re-entry is not permitted. Anyone caught smoking or vaping inside the facility will be immediately ejected.

 

Ticketing and Refunds

  • HST is included in the advertised ticket price and all service charges.
  • Capital Reserve Fund (CRF) is included in the advertised price of the ticket. This is a surcharge of $4.00 per ticket for all tickets purchased over $10.00. The funds are deposited into The Auditorium's Capital Reserve fund to be used for capital improvements.
  • Service charges apply to all ticket purchases.

Tickets purchased through the The Auditorium or Ticketmaster are non-refundable. Refunds are issued only in the event of a full show cancellation. In such cases, refunds will be processed using the original method of payment and issued only to the original purchaser.

 

Programs and performances are subject to change without notice. The appearance of specific artists or attractions is not guaranteed. Substitutions may occur, and events may be rescheduled.