Plan Your Visit

Coming to the Thunder Bay Community Auditorium (TBCA) is a special occasion, and we are committed to making your visit as enjoyable and comfortable as possible.

 

Parking

Parking is available in the lot adjacent to the building on Beverly Street for all guests. If the lot is full, additional parking is available along Winnipeg Avenue.

 

Exit & Re-Entry Policy

We enforce a No Re-Entry Policy. Guests who leave the building during an event will not be permitted to re-enter. We recognize this may be an adjustment for some patrons; however, it aligns with standard industry practices and AGCO best practices.

Guests arriving after the performance has begun must present a valid, unused ticket for entry.

 

Camera Policy

Camera policies are subject to change based on artist or promoter requirements and may vary by event.

  • Flash photography is strictly prohibited.
  • The event producer reserves the right to restrict or prohibit camera use at any time.
  • Video recording devices and cameras with recording capabilities are not permitted during most events.

 

Bag Policy

Small bags are permitted inside the venue; however, backpacks are not allowed.

 

Accessibility

  • Accessible seating may be purchased online or through the Box Office. When purchasing tickets in person, please advise Box Office staff of any accessibility requirements.
  • Wheelchair seating locations are available on both sides of the Orchestra level (HL 1, 2, 3, 4) and at the rear of the Orchestra level in Row HA. Please refer to our seating chart for details. During your visit, assistance is available from any usher.
  • An elevator is located on the east side of the lobby, providing access to all three lobby levels. Please note that the elevator is not available during emergencies. For this reason, we encourage patrons to identify any accessibility needs when purchasing tickets.
  • Accessible restrooms are located on the main floor.

 

Bars Service

Full bar service is available on the main floor and the mezzanine. This  includes liquor, wine, beer, coolers, coffee, soft drinks, water, sweet and salted snacks. The bar will close 30 minutes prior to the end of the event. 

Snacks and non-alcoholic beverages are also available at the vending machines. 

We accept Visa, Mastercard, and cash payments.

 

Entertainment Etiquette

To ensure an enjoyable experience for all guests, any person who disrupts those around them may be asked to relocate or leave the theatre.

Children are welcome; however, very young children may find it difficult to remain seated quietly throughout a performance. We presents a number of family-friendly shows each year, but we ask parents and guardians to use discretion when deciding whether a child is ready to attend a live performance.

 

Lost and Found

Please contact our Hospitality Manager at (807) 620-0873. 

 

Restrooms

Restrooms are located on the main and mezzanine levels. Balcony patrons may find the mezzanine restrooms most convenient. Accessible restrooms are available on the main floor.

 

Smoking

For the health, safety, and comfort of all our patrons, we are a smoke-free facility. Smoking is permitted outside the front entrance under the canopy; however, once a patron has entered the building, re-entry is not permitted.

 

Ticketing and Refunds

  • HST is included in the advertised ticket price and all service charges.
  • Capital Reserve Fund (CRF) is included in the advertised price of the ticket. This is a surcharge of $4.00 per ticket for all tickets purchased over $10.00. The funds are deposited into the Thunder Bay Community Auditorium's Capital Reserve fund to be used for capital improvements.
  • Service charges apply to all ticket purchases.

Tickets purchased through the Thunder Bay Community Auditorium or Ticketmaster are non-refundable. Refunds are issued only in the event of a full show cancellation. In such cases, refunds will be processed using the original method of payment and issued only to the original purchaser.

 

Programs and performances are subject to change without notice. The appearance of specific artists or attractions is not guaranteed. Substitutions may occur, and events may be rescheduled.