Health & Safety

Your Thunder Bay Community Auditorium looks forward to welcoming you back to concerts and events in a way that’s safe for patrons, employees, artists, and all other personnel in accordance with guidelines provided by the Government of Ontario and the Thunder Bay District Health Unit. 

But we can’t do it alone. It is the responsibility of each and every one of us to protect those around us.
All individuals entering the venue will be encouraged to Download the Government of Canada's Covid-19 Alert App to facilitate contact tracing efforts.

What You Need to Know

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Health Check

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Face Coverings

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Health Promise

Although proof of vaccination iscurrently not required to attend events at the TBCA, the safety of patrons and staff is of paramount importnace to us. Event Organizers will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to our events, you agree to abide by the provincial and/or local health and safety measures in effect at the time of the event. Please note these confirmations will apply to all members of your party before they are allowed to enter the event and to any users of the tickets purchased by you. Check back often for updates to your event's page on our website as guidelines are subject to change.
For more information on provincially mandated Covid-19 protocols, visit: https://covid-19.ontario.ca/
and: https://www.tbdhu.com

 Although Indoor masks are no longer provincially mandated as part of the Province's Covid-19 protocols, your Community Auditorium remains a mask-friendly environment, and the use of face masked is welcomed.

For more information on provincially mandated Covid-19 protocols, visit: https://covid-19.ontario.ca/
and:https://www.tbdhu.com




All guests will be required to read and accept the Fan Health Promise when purchasing a ticket OR accepting a ticket transfer.  

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Mobile Tickets

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Hand Sanitizing 

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Enhanced Cleaning 

Our ticket delivery has gone mobile and can be easily stored on your mobile device.
All tickets will be purchased and scanned using Ticketmaster ticketing software. This is a vital tool in our contact tracing efforts (if needed). Once the ticket is purchased, you will be able to download your ticket into your mobile device’s wallet (e.g. Apple Wallet, Google Pay) and can be easily accessed when arriving at the entrance to the building.
For customer support with Mobile Tickets visit: 
Ticketmaster Customer Service

There are now hand sanitizing stations at all public entrances to the building, and we ask all patrons to use them upon entry. Your Community Auditorium will conduct thorough cleaning of all spaces prior to each event.
Our staff will also continuously clean and sanitize high-touch surfaces throughout the event.
If there are more than one event in a single day, our staff will ensure that a thorough cleaning is done between events.
The Thunder Bay Community Auditorium will comply with all mandated cleaning protocols as mandated or suggested by the Thunder Bay District Health Unit.

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Managed Entry

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Using Cash Less Often

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No Re-Entry

Come early to avoid the last-minute lines. We recommend you arrive 60 minutes before concerts and events, unless you receive an email from us suggesting another time to best arrive. In an effort to reduce points of contact between individuals at our venue, the TBCA is working to increase the acceptance of Debit and Credit cards at most points of sale. Right now,  the Bar, lobby vending machines, and some shows and events still require cash for merchandise sales. There is a cash machine in the main lobby for these instances, but patrons are encouraged to use Debit and Credit where possible. To ensure the safety and well-being of all guests, artists, and personnel, patrons will no longer be permitted to leave and re-enter the venue throughout the event.