The Box Office is open Tuesday to Saturday from 11:30am to 5:30pm, and on show days from 11:30am to showtime.
Call (807) 684-4444 to purchase tickets sold through the Box Office, or to make inquiries about upcoming events.
Tickets can also be purchased through our website at tickets.tbca.com.
Important! Please Note…
At the Thunder Bay Community Auditorium, we have several methods for you to purchase tickets to our performances…
IN PERSON (during business hours)
The Auditorium is located at 1 Paul Shaffer Drive in Thunder Bay, Ontario. There is free parking available in the ring driveway near the Box Office for ticket purchases. We accept cash, Visa, MasterCard, Debit, and TBCA gift certificates. Orders done in person are released immediately.
BY PHONE (during business hours)
Phone orders will be held at the Box Office and require payment with either Visa or MasterCard. The original purchaser may authorize ONE other individual to pick up their order.
ONLINE (24/7 service)
Tickets can be purchased online through our website at tickets.tbca.com. All internet orders are to be picked up at the Box Office, unless the "Print at Home" option is selected as the preferred delivery method (see more about Print at Home tickets below). Make sure the account name matches the cardholder’s name to ensure there is no conflicting information at the time of ticket pickup. Visa, MasterCard, and Debit can be used for online purchases. The original purchaser may authorize ONE other individual to pick up their order.
If you require accessible seating, contact the Box Office directly at (807) 684-4444. Accessible seating cannot be purchased online.
Wheelchair locations are available on both sides of the Orchestra level (HL 1, 2, 3, 4) and at the back of the Orchestra level in row HA. You can reference our seating chart here.
Discounts are not necessarily offered on all shows. However, when a discount is offered, the following applies:
In addition to tickets for performances, the Box Office sells gift certificates in any denomination. These gift certificates have no expiration date and are eligible for any internal TBCA performance. This excludes Thunder Bay Symphony Orchestra (TBSO) events and external venue events, such as the Thunder Bay Blues Festival. Gift certificates are treated like cash and cannot be replaced if lost or stolen.
Additionally, our newer TBCA gift certificates can be used for phone and internet orders, providing there is a certificate number and a redemption code on the certificate itself. Otherwise, they must be redeemed in person at the Box Office.
Some shows held at the Thunder Bay Community Auditorium have the standing room pit opened up in front of the stage. We cannot reprint tickets that have been purchased in the pit because of their General Admission designation.
Print at Home Tickets
When ordering tickets online, some shows feature the option “Print at Home” as a delivery method. If you select this option, your tickets are attached to your confirmation email as a PDF file. These tickets are your admission to the event, so don’t forget to print them out and bring them to the show!
Do not choose "Print at Home" unless you have ensured that your computer’s operating system and software are up to date. This is especially important with Adobe Acrobat Reader, which needs to be up to date with the latest version in order to view and print your e-ticket. Ensure your printer is set to print full 8.5”x11” letter sized paper. We cannot accept multiple tickets printed on a single page, double sided tickets, nor will your tickets scan from your mobile devices.
Do not delete the confirmation email until after the show has taken place to ensure that there is a record of your ticket in case of a problem.
Reprints can only be done on the night of the show to the original purchaser, who will be asked to provide valid photo ID and the credit card used for the purchase. Please note that there is a fee for reprinting designated tickets at the Box Office.
Regarding Third Party Tickets…
Issues with third party tickets, or tickets purchased through other online ticket resellers cannot be resolved by the Thunder Bay Community Auditorium.
When purchasing tickets online, be sure that the address in your browser starts with tickets.tbca.com. There are a number of third party resellers who are also selling tickets to Community Auditorium events, including the Thunder Bay Blues Festival. Often, these resellers are charging a premium to purchase tickets through their sites.